Terms of service

  1. Customer Support — Zaffarani Gold

    1. Our Commitment

    At Zaffarani Gold, we value our customers and aim to provide the best possible service.

    We’re always happy to answer your questions, listen to your feedback, and assist you with orders, deliveries, or product information.

    2. How to Contact Us

    You can reach our customer care team through the following channels:

    📞 Phone/WhatsApp: 03186650914

    📩 Email: ffzafarani@gmail.com

    💬 Social Media: Instagram / Facebook DM through our official pages.

    📍 Address: 2nd Floor, Zainab Plaza, Baghbanpura, Main Link Road, Lahore, Pakistan.

    3. Customer Support Hours

    Our customer support team is available during the following hours:

    🕒 Monday to Saturday: 10:00 AM – 7:00 PM

    📅 Sunday: Closed. Support tickets and messages will be answered on the next working day.

    4. Response Time

    We aim to respond to all calls, messages, and emails within 24 hours.

    During busy periods or public holidays, response times may be slightly longer, but we will get back to you as soon as possible.

    5. Order & Delivery Inquiries

    For questions related to your order or delivery, please include the following details:

    • Order ID
    • Full Name
    • Contact Number

    This information will help us locate your order quickly and assist you efficiently.

    6. Feedback & Complaints

    Your feedback helps us improve!

    If you have any suggestions, complaints, or product-related issues, please contact our customer support team directly.

    We aim to investigate complaints and provide a fair resolution within 2–3 working days.

    7. Privacy & Security

    We take reasonable steps to protect the personal information shared through our contact channels, including phone, email, and messages.

    Your information will only be used or shared as necessary to provide customer support, process orders, comply with legal obligations, or for other purposes explained in our Privacy Policy.

    8. Important Note

    Please avoid sharing sensitive information, such as bank account passwords or OTP codes, through social media or unofficial numbers.

    Our official contact number is 03186650914. Any other number claiming to represent Zaffarani Gold should be verified before communication.

    9. Contact Summary

    Inquiry Type Contact Method Response Time
    Order / Delivery Issues Phone / WhatsApp Within 24 hours
    Refund / Return Requests Phone / Email Within 2–3 working days
    Product Information Call / Social Media Within 1 day
    Feedback or Complaints Email / Call Within 2–3 working days

    Contact Information

    Business Name: Zaffarani Gold

    📞 Phone/WhatsApp: 03186650914

    📩 Email: ffzafarani@gmail.com

    📍 Address: 2nd Floor, Zainab Plaza, Baghbanpura, Main Link Road, Lahore, Pakistan.

    Zaffarani Gold — “Your Beauty, Our Responsibility ✨”